She got back to me, explaining that she did not know why my confirmed reservation was not valid. Spoke to customer reservation specialist named Crystal and she called Holiday Inn Golden Gateway to find out the problem. Confused and worried but still confident that Priceline would be able to straighten this confusion, I called the Priceline customer support number. I spoke to the hotel representative who informed that my Priceline confirmation number was invalid and that there were no more rooms available. On the Saturday morning () on my way into San Francisco, I decided to give Holiday Inn Golden Gateway a call to check on the hotel room configuration (twin sharing or king/queen size bed). Within a minute of submitting my bid, I received a message that my bid was accepted by the Holiday Inn Golden Gateway hotel in downtown San Francisco (by the Civic Center). I went to the Priceline website on Thursday night (5/21/09) and made a $100-per day bid for a room in 3-star hotel in San Francisco over Memorial Day weekend. My nightmare began when I decided to give Priceline a try based on a recommendation from a friend. I have chosen to write this message to highlight my issues with Priceline and to warn potential travelers to stay away from Priceline. My recent atrocious experience in booking a hotel room in San Francisco and the subsequent interactions with Priceline’s inept, ineffective and “sorry-excuse” for a customer service team has ensure that I will never use Priceline’s service again. I was a recent first-time customer of Priceline.
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